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Program:
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Patient Relations
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Phone Numbers:
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905-338-4138
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Toll-Free:
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To avoid long distance charges to a Halton Healthcare hospital, just dial local hospital number and request to be transferred
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Crisis:
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Call 911 in emergencies
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Fax:
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905-338-4685
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Address:
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3001 Hospital Gate
Oakville, ON
L6M 0L8
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Intersection:
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Third Line and Dundas St W
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Location:
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Oakville (Bronte Creek)
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Accessibility:
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Wheelchair Accessible
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Accessibility Notes:
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Paid parking
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Hours:
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Mon-Fri 9am-4pm
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Public Contacts:
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Kelly Ingram - Patient Relations Advisor
Cheryl Murphy - Patient Experience Advisor
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Service Description:
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An impartial and confidential service designed to assist patients and families in the resolution of hospital related concerns, to receive information about hospital rules and policies and to share complimentary feedback about staff
- answer concerns regarding the care at Oakville Trafalgar Memorial Hospital (OTMH), Milton District Hospital (MDH) or Georgetown Hospital (GH)
- the service is available to all inpatients, outpatients, clinic patients, Emergency patients and the community
- Patient Relations Advisor is available and will listen to patients and family members and offer recommendations about the steps which can be taken in resolving their concerns * facilitate effective communication between the patient and their health care team
- Patients are suggested to share their feedback/concern first with a member of their care team * if a concern requires further attention, patient/caregiver can contact Patient Care Manager on the unit where they receive care
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Fees:
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None
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Application:
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Call or email for more information
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Eligibility / Target Population:
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All inpatients, outpatients, clinic patients, Emergency patients of Oakville Trafalgar Memorial Hospital, Milton District Hospital or Georgetown Hospital and the community
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Languages:
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English
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Language Notes:
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Interpretive services available upon request
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Area Served:
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Halton Region
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Last Updated:
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11/12/2024
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Service Profile Web Address:
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eng/displayService.aspx?id=111335
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